OUR PRODUCTS

Shipping

Shipping And Order Processing

  • Edibles by Vivian Rose ships all orders throughout the United States using UPS as our third party shipping carrier.
  • Orders are shipped nationwide only, using UPS 2day shipping.  We ship Monday, Tuesday, and Wednesday to avoid weekend overlays. We do ship on Thursdays via Expedited shipping only. Please select Expedited shipping option by Wednesday 10pm checkout for your order to be expedited and shipped Thursday Overnight air.
  • All macarons are made from scratch daily in small batches to ensure the best quality. We try to accommodate and ship out all orders promptly. In some instances, we do ask you to allow 1-3 business days once you place your order for us to process, make, and ship your luxurious treats.

Nationwide Shipping Guarantee

  • Shipments can only be delivered to a street address within the United States.
  • UPS will not deliver to P.O. Boxes or APO addresses.
  • Edibles by Vivian Rose is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
  • Edibles by Vivian Rose is not responsible for any delivery delays that are UPS may experience.

Guaranteed Freshness

All macaron deliveries are sent using overnight or two-day service in an insulated bubble mailer with a no sweat gel ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives.

To ensure you can properly enjoy these delectable treats, we recommend that macarons should be refrigerated upon arrival and consumed within 5-7 days of delivery. Unless of course, you are unable to resist and indulge yourself instantly. If you are storing macarons in a refrigerator, please allow approximately 10-20 minutes to reach room temperature, depending on your climate prior to consumption. This is an important step so that you can maximize your satisfaction and truly experience the texture and flavors of macarons.

There might be a slight color variation from photographs shown as our products are made by hand.

Special Orders And Large Quantities

Please contact us at info@ediblesbyvivianrose.com so that we could assist you with your special order needs

Returns

  • Due to the perishable nature of our products, Edibles by Vivian Rose does not accept returns.
  • There are no returns or exchanges.  All sales are final.
  • All orders are carefully packaged and shipped in a thermal bubble mailer with a cold pack to keep your product fresh and protected. We cannot be held responsible for damage caused by mail delivery.
  • If, for some reason, you are unsatisfied with your purchase, please contact us via email info@ediblesbyvivianrose.com within 1 days of when the package was received and provide a photo of both product and shipping box and a detailed description of the issue.  We will make every effort to make sure you are happy with your Edibles by Vivian Rose experience. Due to the perishable nature of our product, all claims submitted after the 24 hour delivery window or without proper photo or order number will not be eligible for further review and remedy. 

Contact Us

Email info@ediblesbyvivianrose.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your Edibles by Vivian Rose experience.